GRAHAM STUART JONES
LEAD UX & SERVICE DESIGNER
Phone:
07717 362 603
Email:
Address:
150 Widney Lane, Solihull, West Midlands, B91 3LH
Lead UX & Service Designer, with 15 years of experience in crafting innovative, experience-led solutions. As a creative and strategic leader, I excel in defining project goals, developing effective strategies, and managing hands-on design projects. I thrive in challenging environments and have collaborated with global companies to re-imagine and deliver next-generation digital services, achieving exceptional outcomes for both businesses and customers.
MAR 2022 - TO DATE
contract
JUL 2020 - MAR 2022 contract
JAN 2015 - JUL 2020
contract
JUL 2014 - JAN 2015 contract
JUL 2013 - JUL 2014
contract
JAN 2012 - JUL 2013
LLOYDS BANKING GROUP - Design Lead
Lead Designer in an award-winning lab, empowering over 20 million customers with exceptional conversational banking experiences. Handling over 10 million chats annually, becoming the channel of choice for customer contact.
EON NEXT - Lead UX Architect
Lead UX Designer responsible for designing a new energy app and website, serving over 5 million homes across the UK.
NPOWER - Product Design Lead
Lead Designer for the largest digital transformation project in the energy industry, creating new engaging experiences to redefine how customers manage their energy.
CAPITA - Lead UX Consultant
Led the full design process and delivered a groundbreaking solution for National Emergency Services control rooms (Police, Fire, and Ambulance), resulting in a 30% reduction in call handling times nationwide.
SIEMENS - Lead UX/UI Designer
Developed a groundbreaking SaaS platform that empowered cities globally to improve infrastructure by optimising pollution control, traffic flow, water management, and event planning.
BAE SYSTEMS - Lead UX Consultant
Managed and delivered design projects for top clients: Government National Security (SC cleared), National Healthcare, Three, and Vodafone.
Skills
Figma
Axure
Proto IO
Microsoft Blend
Invision
Sketch
Photoshop
Awards
UK BUSINESS AWARDS
BEST APP & WEBSITE
​
UK BUSINESS AWARDS
BEST NEW PRODUCT
​
CHAMBER OF COMMERCE
BEST NEW APP
​
LLOYDS BANK AWARDS
FINALIST BEST APP
​
CRUISE AWARDS
BEST PASSENGER TV SYSTEM
Education
HND Interactive Media Communications
BBC Television Media course
HND Graphic Design